At Pillowheaven, we aim to deliver your order safely and efficiently. Please review our shipping information below.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been confirmed.

Orders are not normally processed on weekends or public holidays. During busy periods, processing may take slightly longer.

2. Delivery Times

Our estimated delivery time is 4–7 business days after dispatch through our local courier service.

Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions, and other circumstances outside our control.

3. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number where tracking is available.

You can use the tracking details provided to follow your parcel's progress.

4. Delivery Information

Please ensure that your delivery address, contact number, and other order details are correct when placing your order.

Pillowheaven cannot guarantee delivery to an incorrect address supplied at checkout. If you notice an error, contact us as soon as possible.

5. Delayed Deliveries

Although we work with our courier partners to deliver orders within the estimated timeframe, delays can occasionally occur.

If your order has not arrived within the expected delivery period, contact us at support@pillowheaven.co.za so we can assist you.

6. Incorrect or Missing Items

If you receive an incorrect item or believe part of your order is missing, contact us with your order number and details of the issue. We will investigate and assist you in accordance with applicable consumer protection laws.

7. Contact Us

For shipping and delivery enquiries, contact:

Pillowheaven

Email: support@pillowheaven.co.za

4. Terms of Service

Last updated: 19 October 2026

Welcome to Pillowheaven. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before using our website.

1. General Conditions

By using this website, you confirm that you are legally permitted to enter into a binding agreement and that the information you provide is accurate and complete.

We reserve the right to refuse service, cancel orders, or restrict access where reasonably necessary and permitted by law.

2. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, images, prices, and other information are accurate.

However, colours and appearances may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information, and discontinue products where appropriate. Nothing in this section limits your statutory consumer rights.

3. Pricing and Payment

All prices are displayed in the currency indicated at checkout.

Payment must be successfully completed before an order can be processed. We use third-party payment providers to process transactions.

We reserve the right to correct pricing errors and contact customers where an order has been affected by an incorrect price. Any cancellation or adjustment will be handled in accordance with applicable law.

4. Orders and Acceptance

After placing an order, you may receive an order confirmation by email. This confirms that your order has been received but does not necessarily mean that it has been accepted for fulfilment.

We may need to cancel or reject an order due to product availability, payment issues, suspected fraud, or other legitimate reasons. If payment has already been taken for an order that is cancelled, an appropriate refund will be arranged.

5. Shipping and Delivery

Our estimated delivery time is 4–7 business days after dispatch, with order processing generally taking 1–2 business days after payment confirmation.

Delivery times are estimates and may be affected by courier delays or circumstances outside our control.

Please refer to our Shipping Policy for further details.

6. Returns and Refunds

Eligible unused products may be returned within 30 days of receipt, subject to our Return and Refund Policy.

This policy does not limit any rights you may have under South African consumer protection laws, including rights relating to defective goods and qualifying online transactions.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, branding, and design elements, is owned by or licensed to Pillowheaven unless otherwise stated.

You may not reproduce, distribute, modify, or use our content for commercial purposes without prior written permission, except where permitted by law.

8. Prohibited Uses

You may not use our website:

• For any unlawful purpose.

• To violate applicable laws or regulations.

• To infringe our intellectual property rights or the rights of others.

• To submit fraudulent orders or misleading information.

• To introduce malicious software or interfere with website security.

• To attempt unauthorised access to our systems or customer information.

9. Third-Party Services and Links

Our website may include third-party tools, payment services, or links to external websites.

We are not responsible for the content or practices of third-party websites that we do not operate. Your use of third-party services may be subject to their own terms and policies.

10. Limitation of Liability

To the extent permitted by law, Pillowheaven will not be liable for losses arising from circumstances beyond our reasonable control or from the misuse of our website or products.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including any rights or protections afforded to consumers under applicable South African law.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws, including the Protection of Personal Information Act (POPIA).

12. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be published on this page with an updated revision date.

Your continued use of our website after changes are published constitutes acceptance of the updated terms to the extent permitted by law.

13. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa, subject to any mandatory legal protections that apply to you.

14. Contact Information

If you have questions about these Terms of Service, please contact:

Pillowheaven

Email: support@pillowheaven.co.za