Shipping policy

At Pillowheaven, we aim to deliver your order safely and efficiently. Please review our shipping information below.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been confirmed.

Orders are not normally processed on weekends or public holidays. During busy periods, processing may take slightly longer.

2. Delivery Times

Our estimated delivery time is 4–7 business days after dispatch through our local courier service.

Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions, and other circumstances outside our control.

3. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number where tracking is available.

You can use the tracking details provided to follow your parcel's progress.

4. Delivery Information

Please ensure that your delivery address, contact number, and other order details are correct when placing your order.

Pillowheaven cannot guarantee delivery to an incorrect address supplied at checkout. If you notice an error, contact us as soon as possible.

5. Delayed Deliveries

Although we work with our courier partners to deliver orders within the estimated timeframe, delays can occasionally occur.

If your order has not arrived within the expected delivery period, contact us at support@pillowheaven.co.za so we can assist you.

6. Incorrect or Missing Items

If you receive an incorrect item or believe part of your order is missing, contact us with your order number and details of the issue. We will investigate and assist you in accordance with applicable consumer protection laws.

7. Contact Us

For shipping and delivery enquiries, contact:

Pillowheaven

Email: support@pillowheaven.co.za